Your privacy matters to us. This Privacy Policy explains what personal data jiliwinplay collects, why we collect it, how we use and protect it, and what rights you have over your information. We encourage you to read this document carefully before registering or using the Platform.
All data transmitted between your device and jiliwinplay is protected by SSL/TLS encryption. Your financial and personal information is stored on secured, access-controlled servers.
jiliwinplay does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate and improve the Platform.
You have the right to access, correct, and request deletion of your personal data. jiliwinplay provides clear processes for exercising these rights at any time.
We collect only the data that is necessary to provide our services, comply with legal obligations, and keep your account secure. We do not collect data for its own sake.
This policy is written in plain, accessible language so you understand exactly what happens to your data. No hidden clauses, no vague language about how your information is used.
jiliwinplay processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable PAGCOR data handling requirements.
jiliwinplay ("we," "us," "our," or the "Company") operates the online gaming platform accessible at jiliwinplay.app (the "Platform"). We are the data controller responsible for the personal data you provide to us or that we collect when you use the Platform.
jiliwinplay is committed to protecting the privacy and security of your personal information. This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.
If you have any questions about this Privacy Policy or how we handle your personal data, please refer to the contact details provided in Section 14 of this document.
jiliwinplay collects personal data that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we collect are described below.
When you create a jiliwinplay account, we collect information including your full legal name, date of birth, gender, nationality, residential address (including city, province, and postal code), email address, and mobile phone number. This information is required to verify your identity, confirm your eligibility to use the Platform, and comply with our Know Your Customer (KYC) obligations.
As part of our KYC and anti-money laundering (AML) compliance obligations, we may collect copies of government-issued identification documents such as a Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID, or other acceptable identification. We may also collect proof of address documents and proof of payment method ownership.
We collect data related to your financial transactions on the Platform, including deposit amounts, withdrawal requests, payment method details (such as GCash account references, PayMaya account references, BPI, BDO, or Metrobank account details), transaction timestamps, and transaction history. We do not store full bank account numbers or complete card numbers on our servers.
We collect data about your gaming activity on the Platform, including games played, wager amounts, game outcomes, session durations, bonus usage, and responsible gaming tool settings. This data is used to operate the Platform, resolve disputes, detect fraud, and support responsible gaming initiatives.
When you access the Platform, we automatically collect certain technical data, including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone, and referring URL. This data helps us optimize the Platform for your device and detect suspicious access patterns.
We retain records of communications between you and jiliwinplay, including customer support chat logs, email correspondence, and any feedback or complaints you submit. These records are kept to resolve disputes, improve our services, and maintain a record of our interactions with you.
jiliwinplay collects your personal data through the following means:
jiliwinplay uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity documents |
| Identity verification (KYC/AML compliance) | Identity documents, registration data, financial data |
| Processing deposits and withdrawals | Financial and transaction data, identity data |
| Providing and improving gaming services | Gaming activity data, technical data |
| Fraud detection and prevention | Technical data, transaction data, gaming activity data |
| Responsible gaming monitoring and support | Gaming activity data, registration data |
| Customer support and dispute resolution | Communications data, transaction data, gaming activity data |
| Sending service notifications and updates | Registration data (email, mobile number) |
| Regulatory reporting and compliance | All categories as required by law |
| Platform analytics and performance optimization | Technical data, gaming activity data (aggregated/anonymized) |
jiliwinplay will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
With your consent, jiliwinplay may send you promotional communications about new games, bonuses, and special offers via email or SMS. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting customer support. Withdrawal of consent for marketing communications does not affect the lawfulness of processing carried out before the withdrawal.
jiliwinplay processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations:
jiliwinplay does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We share data with third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, fraud detection services, and analytics platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
jiliwinplay may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities where required by law, regulation, court order, or other legal process. We will notify you of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of jiliwinplay's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
We may share your personal data with other third parties where you have given your explicit consent to such sharing.
jiliwinplay uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us recognize your device, maintain your session, remember your preferences, and analyze how the Platform is used.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.
jiliwinplay retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following general retention periods apply:
When personal data is no longer required for any of the above purposes, jiliwinplay will securely delete or anonymize it in accordance with our data disposal procedures.
jiliwinplay implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While jiliwinplay takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliwinplay. To exercise any of these rights, please contact us using the details in Section 14.
You have the right to request a copy of the personal data jiliwinplay holds about you, along with information about how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing purposes.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another data controller where technically feasible.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
jiliwinplay will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further two (2) months, and we will notify you of any such extension. We may need to verify your identity before processing your request. There is no fee for exercising your data rights, except in cases of manifestly unfounded or excessive requests.
If you are not satisfied with how jiliwinplay handles your data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
jiliwinplay is strictly an adult platform. Access to and use of the Platform is prohibited for individuals under the age of twenty-one (21) years, in accordance with Philippine law governing casino-style gambling and online gaming. jiliwinplay does not knowingly collect personal data from individuals under 21 years of age.
If jiliwinplay becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on jiliwinplay, please contact us immediately using the details in Section 14.
Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent access to gambling platforms. jiliwinplay supports responsible gaming and the protection of minors from gambling-related harm.
jiliwinplay's primary operations and data storage are based in the Philippines. However, some of our third-party service providers may process your personal data in other countries. Where personal data is transferred outside the Philippines, jiliwinplay ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under Philippine law.
By using the Platform and providing your personal data to jiliwinplay, you acknowledge that your data may be transferred to and processed in countries outside the Philippines. jiliwinplay will always take steps to ensure that any such transfers are conducted lawfully and with appropriate protections in place.
jiliwinplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will notify registered users by email and/or by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how jiliwinplay protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliwinplay handles your personal data, please contact our Data Protection Officer through the following channel:
For general customer support, please contact us at [email protected]. For more information about your rights and our platform rules, please review our Terms & Conditions and Responsible Gaming pages.
If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For general information about jiliwinplay, visit our About Us page or our FAQ.
Your personal data is protected by SSL encryption, strict access controls, and full compliance with the Philippine Data Privacy Act. Log in or explore the casino knowing your information is in safe hands.
21+ only. Please play responsibly. jiliwinplay is committed to protecting your privacy and your gaming experience.